3 June 2022

Travel insurance access queries

We have received the following from the Towergate Health & Protection team following the launch of the travel insurance members benefit.

“Following the launch of the Lighthouse Travel insurance policy, we are aware that some members who have tried to obtain a quote or buy a policy on the customer website have experienced difficulties.

Some members are experiencing technical difficulties with parts of the site, while some members are finding the medical questionnaire process too complex.

The team at Towergate Health & Protection team are on hand to assist members where-ever possible.

If you are attempting to obtain a quote online but are finding the medical questionnaire process complex and would like support with this, then please contact us on 0800 389 7724 and we will guide you through the questions to complete the screening process.

If you have tried to access the website and experienced technical issues, such as a page not loading properly or content not appearing, then please email us at protection@towergate.co.uk with details of your feedback.

It will be helpful if you can provide a brief description of the problem, such as which part of the site you are in and which part of the process you are trying to complete, and confirm which browser you are using (e.g. Google Chrome, Microsoft Edge, Safari etc). We will share your feedback directly with the tifgroup web development team, who are working to troubleshoot any issues that arisen since launch.

Thank you for your continued patience and support while we gather member feedback and work together through these early technical difficulties.”

Any future updates on the travel insurance membership benefit will be available in the members area. If you have forgotten your member number, please email enquiries@cspa.co.uk


Are you a current or retired Civil Servant? Become a member of the CSPA to support our campaigning, and gain access to a wide range of benefits.

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