CSPA Code of Conduct

CSPA values the contribution of our HQ staff, members, volunteers, visitors, and other external partners, who support our work and enjoy our activities, benefits, and services. We all have a right to enjoy a safe, mutually respectful, and supportive environment.

Everyone connected with CSPA is expected to:

  • Adopt a fair, inclusive approach, founded on mutual respect and rejecting bullying behaviour. Discrimination, or harassment of any group or individual on the grounds of gender, race, disability, age, marital status, pregnancy, religion or belief or sexual orientation will not be tolerated. This includes verbal, written or physical behaviour.
  • Reject violent, indecent, disorderly, threatening, abusive or offensive behaviour and language (verbal or written, including via social media)
  • Report any concerns for the health and safety or welfare of CSPA members. Avoid any action likely to cause injury or impair safety on CSPA premises or at hired venues, events or activities organised by, or on behalf of, the CSPA.
  • Reject behaviour which could bring the CSPA into disrepute, including at meetings and on social media.
  • Abide by CSPA rules and procedures, particularly those which govern the conduct of meetings and elections, the use of personal data, and the use of funds.

Dealing with unacceptable behaviour

If anyone acts in a way that is not in keeping with the standards of conduct expected by CSPA, early intervention is key. Mediation is the preferred method of solving disputes. Everyone involved should be reminded of the guidance contained in this code. When appropriate, the person(s) concerned may be asked to leave a meeting or event.

Everyone should bear in mind possible behavioural issues caused by cognitive impairment and, if necessary, seek advice from Dementia Connect Support line at Alzheimer’s Society on 0333 150 3456. https://www.alzheimers.org.uk/get-support/dementia-connect

Instances of alleged serious misconduct, including those that result in removal from a meeting, should be reported to the Deputy General Secretary. The Deputy General Secretary will consider all the supporting information provided and will decide on the appropriate response, including giving advice to the parties involved.   In more serious cases, the Disciplinary Procedures in Para 11 and Appendix 2 of CSPA National Rules and Constitution will be followed.

CSPA Staff 

All CSPA staff are expected to follow the same principles set out in this Code, but any complaint about their conduct will be dealt with in accordance with the ACAS codes of practice on Disciplinary and Grievance Procedures.


Complaints about the conduct of CSPA staff should be sent to the General Secretary, or if concerned with the General Secretary, to the Chairman. 

The ACAS website also provides the appropriate definitions of bullying, discrimination and harassment should HQ staff wish to make a complaint about their treatment/experience whilst working for CSPA.